Terms & Conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with BELLADRESS SRL, 44109191, hereinafter referred to as “BELLADRESS”, "us" or ”we”, at the BELLADRESS website, mobile website, or mobile application, or via telephone (jointly referred to as ” www.belladress.co”). By using www.belladress.co and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order. Only persons 18 years or older, who are not under guardianship and, are not acting in a capacity of a company, with a delivery address can place an order. The inclusion of any products or services on www.belladress.co at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on www.belladress.co at the time you place your order. BELLADRESS want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the www.belladress.co site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges
The prices displayed at www.belladress.co include the statutory Value Added Tax but do not include a delivery charge. The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store, catalogue and online may vary.
3. Placing the order / concluding the contract

The ordering options available to you are via www.belladress.co Please contact us via phone: +40 743 078 080 or e-mail: contact@belladress.co for further information. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount by bank transfer to the bank account that we will request from you. If, for any reason, alternative arrangements are necessary, an BELLADRESS representative will contact you to settle the refund.   

4. Delivery

BELLADRESS exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address, in accordance with your selected delivery option.BELLADRESS endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 5 business days from the moment of shipment begin after the order is processed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details. If your order does not arrive by the scheduled date, please contact us via phone: +40 743 078 080 or e-mail: contact@belladress.co

WHERE DO WE SHIP ORDERS?
Items ordered online are shipped worldwide by DHL, and can only be delivered to people at least 18 years old.

WHO WILL DELIVER MY PACKAGE?
BELLADRESS works with DHL. In Romania, we collaborate with: FAN Courier.

WHAT ARE THE TRANSPORT COSTS FOR ONLINE SHOPPING?
The shipping price is calculated automatically, depending on the location you selected, at the order completion stage.

HOW LONG DOES THE DELIVERY TAKE?
There are 2 procedures for delivering the package to you:
1. Processing, from 5 to 10 working days. (The package passes customs procedures from the country of manufacture Republic of Moldova to the European Union, Romania)
2. Delivery, 2-5 working days (from the moment the order is sent from Romania)

CAN I CANCEL OR MODIFY THE ORDER?
We start processing the order quickly, which means we can't make any changes after confirmation. This includes changing the delivery address or delivery option.
However, you may be able to cancel your order and place a new one, as we have a short grace period after order confirmation.

As soon as we start packing your package, we will send you an email with delivery information and a link that allows you to track the starting stage online.


5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund. The delivery cost will not be refunded. If you wish to cancel or return your order, please contact us via phone: +40 743 078 080 or e-mail: contact@belladress.co and return the item(s) to us as set out in section 6 (Returns) below within the 14 day period set forth in section 5.1 above. We will provide a refund by bank transfer to the bank account that we will request from you, as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. If the item you have received is defective, please notify BELLADRESS promptly and return the item in accordance with section 6 (Returns) below. BELLADRESS will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights. 
6. Returns

BELLADRESS S.R.L. guarantees a full refund of the returned items 14 days after receipt of the ordered items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will be refunded by bank transfer to the bank account that we will request from you. 

Bear in mind BELLADRESS will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

If you would like to return the product, please use the following steps to return BELLADRESS company items:
1) Fill in the return form and tick the box that best explains the reason for the return.
2) The price of the returned product must correspond to the price on the invoice, without the delivery price you paid for the purchase. If the price will be different or higher the difference of money + customs duties will be deducted from the money for return.

If you have lost your return form, you can print it here or contact Customer Service for assistance: E-mail: contact@belladress.co Phone: +40 743 078 080

You can  return the product by mail (DHL or FanCourier) to the following address: 
Name: BELLADRESS S.R.L.
Country: România
County: Iasi
City: Iasi
Street: Soseaua Arcu nr. 53-55, Bloc T12, Scara A. parter
Postal Code: 700134
E-mail: contact@belladress.co
Phone: +40 743 078 080

We will ask you for your bank details to make the refund. 


7. Payment methods
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. BELLADRESS reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
8. Our Liability
Nothing in these Terms shall exclude or limit BELLADRESS liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. BELLADRESS is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity. Our maximum liability to you for any loss or damage arising in connection with your order on hm.com shall be limited to the total price of your order. If you have a problem with a product that you have purchased from BELLADRESS online, and were not able to settle the complaint with BELLADRESS, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”). The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.
9. Colours and measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. An item’s measurements given on www.belladress.co are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.
10. Assignment
BELLADRESS reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods..
12. Severance
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at www.belladress.co remain with BELLADRESS S.R.L. and its subsidiaries or licensors. Any use of hm.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of BELLADRESS.
14. Company Information
BELLADRESS S.R.L. Registered office: Iași, street Canta no. 60 A, Room 1, Office 1 Ap. 8, Iași County ZIP Code: 700543 Registered number: 44109191
VAT no: RO44228516 Registered in Romania. phone: +40 743 078 080 e-mail: contact@belladress.co www.belladress.co
01-05-2021
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