Terms & Conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with BELLADRESS SRL registered at the Trade Register of Iași under no. J22 / 1333/2021 having CUI: RO44109191, hereinafter referred to as “BellaDress”, "us" or ”we”, at the BellaDress website, mobile website, or via telephone (jointly referred to as ”belladress.co”). By using belladress.co and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order. Only natural persons over the age of 18 who are not under guardianship, do not work as legal entities and who have a delivery address can place an order. The inclusion of any products or services on belladress.co at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on hm.com at the time you place your order. BellaDress want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the belladress.co site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges
EMS (Express Mail Service) delivery fee is FREE for You. (But for every free delivery that comes to you (EU, USA or International) BellaDress pays $ 50 flat rate to the EMS postal service. https://www.posta.md/en/posta-calculator )
FedEx delivery is 99$.
3. Placing the order / concluding the contract

The ordering options available to you are via belladress.co or telephone. Please visit our Customer Service pages for further information. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an BellaDress representative will contact you to settle the refund.  

4. Delivery
BellaDress exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address, in accordance with your selected delivery option. BellaDress endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. 
We aim to deliver within 
Europe: 5-15 working days
Worldwide: 7-20 working days
Romania: 5-11 working days
following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details. You will find the full Shipping Policy at belladress.co If your order does not arrive by the scheduled date, please contact Customer Service.  
ATTENTION!  You cannot cancel or return a BellaDress product due to delayed delivery of postal services and customs procedures. You cannot cancel or return a BellaDress product if the customs services in your country charge import duties and VAT. 
5. Returns
ATTENTION! Orders purchased with a discount on promotions or pre-orders cannot be returned or changed! 
 ATTENTION! Bella Dress products can only be changed with another identical Bella Dress product! To avoid the product exchange procedure: 
 1. Measure yourself before purchasing. 
 2. Measure yourself correctly in the bust, waist, hips area. 
 3. Contact us on whatsapp at the number: +40 743 078 080 and we will help you make the right choice! 
 * The products are not elastic. 
Dear customers, we appreciate that you have chosen the BellaDress brand. We do our best, to satisfy you with the best products and offer you the best service. In addition to service and product, BellaDress offers free delivery. But for every free delivery that comes to you (EU, USA or International) BellaDress pays € 50 flat rate to postal service. Before placing your order on the website Please measure your Bust, Waist and Hip area correctly and choose the right size from the Bella Dress size chart. When ordering a Bella Dress product online at www.belladress.co You will be contacted by e-mail, message or phone to confirm the model and size of the chosen product, to avoid errors and unpleasant situations when receiving the product. 
 ATTENTION! If you want to change the product You will have to PAY postage services for the exchange procedure, with another product (from your adress to BellaDress address). 
 ATTENTION! You will also have to pay the delivery fee (make a € 50 bank transfer) for the changed product (from BellaDress address to your address. To change the product, please contact us at +40 743 078 080; ATTENTION! BellaDress is not responsible if you have chosen the wrong size or have not measured yourself. Before choosing the size, contact us to consult you. You cannot cancel or return a BellaDress product due to delayed delivery of postal services and customs procedures. You cannot cancel or return a BellaDress product if the customs services in your country charge import duties and VAT. 
 INSTRUCTION FOR EXCHANGE: Exchange procedure is expensive and time consuming! 
1. To exchange the product Please send the package to: Romania, 707515 Tomesti, strada Stupinelor 33, hala C5, camera 5. The product you want to change must arrive at the address indicated above no later than 28 calendar days; For returned items that have been damaged, soiled, altered, worn or unlabeled, the exchange will not be possible and the product chosen in exchange will have to be paid to you again. 
2. After we receive the product you shipped to Bella Dress please make a € 50 bank transfer to the Bella Dress brand with the legal name, BELLADRESS S.R.L .: For payments in EURO: Account holder: BELLADRESS SRL BICTRWIBEB1XXX IBAN: E16 9671 9676 5674 Address: Avenue Louise 54, Room S52 Brussels 1050 Belgium 3. After we receive the dress and the € 50 transfer from you, and we are convinced that the dress is without defects or dirty, we will be able to send you the same dress in another size. Delivery will take up to 20 business days, and in some cases it may take up to 30 business days. 
6. Payment methods
You can pay for your goods in various ways as set out below. 
Credit card or debit card 
Keeping your online payments secure is our number one priority. That means you might need to verify your card payment with 3D Secure to complete your transaction. Contact your bank to learn more about 3D Secure authentication. Encrypted transaction for your safety BellaDress guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy.
Bank Transfer
If you do not have a credit card, you can pay by bank transfer in EURO: 
For payments in EURO: 
Account holder BELLADRESS SRL 
IBAN BE16 9671 9676 5674 Address Avenue Louise 54, 
Room S52 Brussels 1050 Belgium
8. Our Liability
BellaDress is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity. Our maximum liability to you for any loss or damage arising in connection with your order on belladress.co shall be limited to the total price of your order. If you have a problem with a product that you have purchased from BellaDress online, and were not able to settle the complaint with BellaDress, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”). The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.
9. Colours and measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. 
 An item’s measurements given on belladress.co are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.
10. Guarantee
If there are defects in the goods you have purchased, BellaDress abides by all statutory guarantee regulations. If you have a complaint about obvious defects in the material of the goods we have provided, please let us know by returning the goods immediately. Intentionally or accidentally damaged goods and presented as defective in order to benefit from the return may be sanctioned by law.
11. Assignment
Zukinni SRL IDNO 1019600022175 (BellaDress trademark) reserves the right to assign or pledge to third parties any claim(s) for payment including which have arisen in connection with the delivery of goods.
12. Severance
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
12. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at belladress.co remain with Zukinni SRL and its subsidiaries or licensors. Any use of hm.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Zukinni SRL.
14. Company Information
BELLADRESS S.R.L.Unique registration code - 44109191, FISCAL CODE Intra-Community VAT - RO44228516 Headquarters - ROMÂNIA, Municipiul Iași, Strada Canta, Nr.60A, camera 1, birou 1, AP.8 ZIP CODE - 700543 Registered at - Ociul Registrului Comerţului IAȘI sub nr. J22/1333/2021 +40 743 078 080
 Contact +40 743 078 080
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