FAQ

DELIVERY

WHERE DO WE SHIP ORDERS?

Items ordered online are shipped worldwide by DHL, and can only be delivered to people at least 18 years old.

WHAT ARE THE TRANSPORT COSTS FOR ONLINE SHOPPING?

The shipping price is calculated automatically, depending on the location you selected, at the order completion stage.

HOW LONG DOES WORLDWIDE DELIVERY TAKE?

There are 2 procedures for delivering the package to you: 

 1. Processing, from 5 to 10 working days. (The package passes customs procedures from the country of manufacture Republic of Moldova to the European Union, Romania)  

2. Delivery, 2-5 working days (from the moment the order is sent from Romania)  

WHO WILL DELIVER MY PACKAGE?

BELLADRESS works with DHL. In Romania, we collaborate with: FAN Courier.

CAN I CANCEL OR MODIFY THE ORDER?

We start processing the order quickly, which means we can't make any changes after confirmation. This includes changing the delivery address or delivery option. However, you may be able to cancel your order and place a new one, as we have a short grace period after order confirmation. As soon as we start packing your package, we will send you an email with delivery information and a link that allows you to track the starting stage online.

PAYMENTS

CARD PAYMENTS

Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. BELLADRESS reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. 

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